About SpeedTVMobile.com

Is SpeedTVMobile.com the official site for Speed Mobile products?
Yes. Airborne Mobile is the exclusive partner for all Speed mobile products, and sells the content via the SpeedTVMobile.com web site as well as through all major wireless carriers.

The specific item I want isn't available at my wireless carrier. Why not?
There are many reasons why this may occur. Certain phones may not be equipped for these types of products and you may not be subscribing to the service that provides this functionality. Carriers may choose to carry certain images or ringers and not others.

How often is content updated?
Our site is updated regularly, so please check back often. New content will receive prominent placement to make finding it as easy as possible.

What happens if someone other than me tries to purchase a product using my phone account?
All purchases must be confirmed by the owner of the phone before any billing can occur. This eliminates the ability for someone to purchase a product using your phone account.

Buying Speed mobile products

How do I purchase product from the site?
To purchase an item, simply click the “Buy Now” link for the chosen item. This will generate a list that shows which carriers that particular product is available on. Once you select your carrier and indicate your phone model, you will be presented with purchase options. In the case of Sprint PCS, you will be able to click a Web link to initiate the purchase. For AT&T (including former Cingular customers), and T-Mobile, we will offer you the choice to purchase by sending your product’s code via text message to a number provided. For all other carriers, we will provide you with the instructions on how to get the product using your phone.

I am unsure how to send a text message via my phone. Where can I get information specific to my carrier and phone?
Each of the carriers provides instructions on sending text messages for every phone model within their web sites. Please visit your carrier’s site and click on the link for support. Follow the instructions to get the information specific to your phone.

I am being asked to enter my mobile number on the site. Why is that necessary?
If you are asked to enter your mobile number on the site, it’s because we need the number in order to initiate the purchase process. We respect your privacy. Your phone number will not be sold to third parties and you will not receive unsolicited communication. For more information please refer to our Terms and Conditions.

How much do the products cost?
To view the range of pricing for a particular category of products, please click on the link to visit the main page of the category. The range of pricing will be displayed and may vary depending on your carrier.

When do I get billed? How do I pay for the Speed mobile products I buy?
Any purchases made through SpeedTVMobile.com or via your phone will appear as a one-time charge on your carrier bill. Our site does not accept credit cards, or any other form of online payment.

How do I save the product I ordered?
The instructions provided in the link sent by text message, or during the purchase using a short code should be clear and easy to understand. Once the product you purchased has been downloaded, you can proceed to save it to your phone. If you cannot locate the downloaded product, we recommend you browse through each of the Folders on your phone. (e.g. "Downloads" folder, the "Applications" folder, or even the "Games" folder (folder options may vary from phone to phone and type of content downloaded).

Other questions

My SMS link arrived, but I don’t seem to be able to access the Internet?
It is possible that your wireless network is unavailable or has not been activated on your handset. We recommend that you try again when the service is available. If this persists, we suggest you turn your phone off and on or contact your carrier.

I have provided my mobile number on the site, but have yet to receive the text message with the instructions. What can I do?
In certain cases, the link may take several minutes to arrive. In the meantime, we recommend that you check that your phone has access to the Internet and it can receive text messages. We also suggest you verify that your inbox has not reached its capacity for messages.

There were problems during the download process. What can I do?
Although very rare, you may have lost the connection to the network during while downloading. It may also be that your phone has run out of space available. You carrier will inform you when you run out of space. If you want to make some additional space available, you may consider deleting other older downloads before trying again. You will not be billed for content that you haven’t received.

How do I contact you if I have another question?
If you need to reach us, please send us an email by clicking here. It will be our pleasure to assist you, or point you in the right direction.